This advertising has a purpose and its more than just getting kids (and their parents) to buy some shiny new clothes or a bike. It’s inspiring kids to do something, to push themselves to be better. The Nike ad below is great because the kid isn’t wearing Nike’s latest shoes or even a Nike t-shirt. It’s a pair of old gym shorts and an old shirt and that works.

In the same way that Nike makes their product and their vision applicable to “Everyone”, the Specialized commercial brings the vision of the Tour to your street. You don’t have to be a competitive rider to ride their bikes, you don’t have to be riding in the Alps either, you just have to want to ride. The bike they show in their commercial is a pretty simple model and just like Nike, they don’t feature a fancy, top-of-the-line bike. The kid is on a dirt road out in the country with no-one around and he’s doing it because its fun…which is what sports are supposed to be anyway right?

When did sports stop being fun?

Nike and Specialized are in the business of selling an idea and selling a dream, they are not in the business of selling shoes and bikes (at least not when it comes to their advertising). Shoes and bikes just happen to be what help you achieve your dream (that’s why you buy Nike over Adidas and Specialized over Trek). Even if you’re not that chubby kid, you have probably felt like him at one time or another. It relates to everyone. Awesome job.

 

I’ve been reading The Thank You Economy, by Gary Vaynerchuck and I can’t help but think about two very different experiences that I’ve had with local businesses here in Kansas City. A few of the stories in the book have been about restaurants, one in particular about a burger joint in Milwaukee. Gary talks about all the great effort they put towards building relationships and caring for their customers, something I didn’t feel the last time I ate at Blanc Burger.

Blanc Burger

Blanc is a pretty popular place, with two locations in Kansas City and a new location in Omaha. The last time I was there, I was dining with three other people. We ordered, ate and had a good time. Then towards the end of the meal one of the people I was with found something in their burger. I don’t know what it was, maybe it was nothing. We were told it wasn’t anything to be concerned about but it obviously was something you weren’t supposed to find in a burger and to say the very least, it was very unappetizing.

We weren’t paid much attention once this happened (which I still don’t understand). Neither the manager nor the chef came to our table, in fact one of our party went to them to try and figure out what was going on. We were given our checks with a little more than an apology from our waiter (I don’t think the burger was even comped) and we left without making a scene, but with a bad taste in our mouths and no desire to return…that was nearly two year ago.

While reading about AJ Bombers in The Thank You Economy, I couldn’t help but think about how this experience could have been different for Blanc and the four of us dining together that night. What if Blanc had blown us away with caring like the amazing examples in the book. What would have happened if the manager or chef had actually cared about our experience that night. What if they had come to our table, apologized and said, “we hate that this happened and want to try and make it up to you… here is a free burger to take home”, or better yet, “here are four free burgers”, or even “here is a coupon for the four of you to try us out again. We promise we ‘ll do better next time and we want to earn your business and make sure you’re happy.” or something to that effect.

What’s the worst that could have happened if Blanc or any other restaurant took this approach instead of sweeping the incident under the rug? They lose out on roughly $20 for the free burgers. Is that worse than losing our on four customers? Had Blanc taken any of those steps, that night it probably wouldn’t be two year since any of that group had eaten at their restaurant. In all honesty, my food was fine. I might even go so far as to say it was good, but the lack of caring and almost defiant nature of the restaurant has kept that four top from coming back. In the new Thank You Economy, as Gary lays out in his book, taking care of customers is a valuable long term marketing tactic. Building a relationship with customers is key to success

The Roasterie

 

Nearly a year ago I wrote a blog post about a The Roasterie, a local coffee roaster in Kansas City, praising them for their company newsletter. I wrote a whole post on how they did a great job of creating a community and welcoming their customers into the lives of the employees at this company. Then I posted the article. I tweeted the article. I made sure to include their handle so that they saw how appreciative I was. I posted it everywhere I could. Then I waited. and waited.

Nothing happened, which wasn’t a huge surprise, just a little disappointing. I have no allusions to the amount of traffic I can bring a business from this site and I’m not whining because I didn’t get any attention. But I was a customer, a supporter, a raving fan in the waiting…just give me that push to be a life-long-enthusiastic, loyal-customer…but instead nothing happened. I wasn’t expecting an award, or a free bag of coffee or a free drink at their shop. But not even acknowledging the unsolicited praise from a random customer was a little disheartening. All I needed to to be a lifelong customer (and to shun Starbucks for good) would have been a re-tweet or a simple thanks or some small gesture to say, “we appreciate you”. Two seconds to re-tweet, maybe two minutes max if you type in my email address and write a thank you note. Do that and you’ve earned a raving fan for life. That’s the real value of the Thank You Economy.

I’m still a fan of The Roasterie and I still drink their coffee and visit their shop, not much has changed…but I also still go to Starbucks and to Latte Land and to Hattie’s down the street. That’s three other coffee shops that share my coffee budget. The Roasterie could have had a monopoly on my coffee expenses for a very long time but instead, they just get a portion like everyone else.

Embracing the Thank You Economy is not just about trying to win over disgruntled customers or trying to bribe them into liking you. It’s about creating a relationship. It’s about building a tribe full of raving fans who are loyal customers that go out of their way to promote your business for you and who spend their money with you because they love you. People buy from people they like and people buy more from brands that say Thank You.

 

I’m really starting to feel the heat (literally and figuratively). Falling behind is a serious reality. Truth be told, the Tour de France is really digging into my reading time. Seriously. It’s on every night from 7-10, which previously was a great time to read. Now I’m glued to the TV, reading a page here and there during commercial breaks. “The Tour de France?” you’re thinking to yourself. Yes, Le Tour has done me in..it’s just so damn exciting. Just give it a try, you’ll see! (I may or may not have a cycling addition)

Here’s a look at what I read in June…

 


The Children of Odin: The Book Of Northern Myths

Who doesn’t love a little mythology? This urge was spawned after watching The Avengers (which Thor, Odin’s son is apart of) and realizing that I’ve never actually read any Norse mythology…and I love mythology.

When I found this, it was a free kindle download from Amazon, which is great. But later after I’d started reading, I found an illustrated version for $.99. I thought that was a no-brainer and paid the buck. here are my two recommendations. Read the book and keep the dollar. The ‘illustrated’ version basically has a picture at the top of each story…let me rephrase. A crude, black and white illustration at the top of each story (maybe 10-12 all together). The cover of the illustrated version makes you think that this is going to be full of pictures of the gods and the battles, giving you a beautiful representation of the story…that’s unfortunately not the case.

Regardless, it was fun to finally read some Norse mythology. Go check it out.

 

The Hitmans Guide to Housecleaning

Sounds interesting right…right? A little different maybe? While this wasn’t bad, I thought based on the title, it could have been better, maybe even a little more unique. I had the same disappointment when I read American Psycho (which I don’t think I’d recommend to anyone). American Psycho would have been sooo much better without the blood and guts and more of the main character freaking out inside his own head at the color and font on his ‘friends’ business card…(the color was ‘Bone’ if you don’t remember). Killing people was just fluff, the real meat of that story was how this uber rich brat was so caught up in being better than everyone and having the “best” things and even a better business card that it was driving him crazy…literally. More of that and less of the actual murders would have elevated that book by leaps and bounds.

So how does that relate to The Hitman’s Guide to Housecleaning? The book wasn’t bad…I’d have to say it was mediocre at best, bordering on good. There just wasn’t a whole lot of memorable aspects of the story other than the setting in Reykjavik. In my opinion, much like American Psycho, this book would have benefiting from more internal dialogue. Let the reader hear what’s going on in his head as he’s stuck in hiding…better yet, when he has to find a job…make him a housecleaner as the title suggests! Walk the reader through how this former Hitman goes about cleaning a house like he would have done a hit. How he relates a mop and bucket to his former tools of the trade. That would be more interesting and much more memorable. Instead we’re left with an odd story about a hitman on the run who ends up in Iceland and falls for a girl whose parents are religious fanatics.

 

A Monster Calls

Here is another one that wasn’t exactly what I was expecting (maybe June should be the month of not what you were expecting). Again I ran across this on Amazon and judging by the cover, I thought this would be really interesting. The artwork is fantastic and a little creepy at first glance. It pulled me in.

Turns out this isn’t a horror novel or scary story, it’s a fantasy novel about a boy whose mother is dying of cancer. The monster is his conscience trying to help him through this horrible time in his life. This wasn’t a bad book by any means, just not my cup of tea.

 

The Thank you Economy

Thank You Economy is one that’s been on my radar for a long time. It’s written by Gary Vaynerchuk who runs winelibrary.com. If you’re not familiar with this, you may be more familiar with Tony Hsieh’s (founder of Zappos) book on a similar topic.

Essentially it’s all about caring about your customers and trying to create a relationship with them. It’s not Mad Men anymore, you can’t buy customers through a TV commercial or billboard.. You’re customers have an impact on your bottom line and you can’t ignore that. You can’t talk over them or buy a huge ad to shut them up. The internet has given a voice to your customers and social media has given you the tools to interact with them and show them that you feel that they are an important part of your business, which they are.

The Thank You Economy is a great concept, but one that few companies actually adopt. There are a multitude of reasons as to why (Gary actually runs down this list in the book) but the fact remains that media is changing and the way companies interact with customers is changing. To stay relevant and to keep ahead of your competition, businesses need to create relationships with their customers and start interacting with them rather than pushing them aside.

Great read, I’m glad I finally picked it up.

 

Confessions of a Freelance Penmonkey

Ugh. I really like this guy, but I think I bit off a little too much writing advice in a relatively short time. The problem isn’t when I’m reading this book, because I do like it. The problem is the thought of picking it up doesn’t sound as enticing as something else I could be reading.

Truth be told, I’ve been reading this on and off for about three weeks and I’m still not technically finished. It will get read, but maybe not before the end July. Confessions of a book a week reader.

 

 Facebook just launched their initial public stock offering (IPO) and it is a bad stock to buy. The company is priced at its ceiling from the start. Here is an article from the Wall Street Journal talking about how even on opening day, the stock is struggling to maintain its stock price

A story ran last week on NPR quoting some investors by saying, “I missed out on Apple, I don’t want to miss out on this.’ The problem with that thinking is those are two completely different situations… Apple was a new cutting edge technology company. Facebook is a social network that has been around for a while and who doesn’t have ground breaking technology or even an ad model that works, which is how they are supposed to be generating revenue. I recently read an article by Mitch Joel explaining what the frustration is with advertising with Facebook. In his article, Mitch talks about GM pulling all of their $10 million Ad budget from Facebook simply because there was no return on their ad spend.

If you look at Facebook’s ad model, it’s really just selling banner ads which 90% of the time are either ignored or a waste of money (this goes for banners on Facebook or any other media placement) the one thing Facebook does have going in their favor is they have community. Advertising on Facebook is not advertising per-se, its building up your community and creating awareness and brand loyalty. That leads me to their potential.

For Facebook to truly succeed, they should take a page from their competitor Google+. Google has a much smaller community BUT posts on G+ are indexed by search engines. That means that all that time and effort by marketing teams spent building up their community is not wasted for only their fans…that content becomes apart of the web. It’s linkable content that can e accessed by their fans and by people who don’t know about them already or people who aren’t yet fans can stumble across all the content that is being created. Here is an article from the Business Insider highlighting how Google’s ad model is out performing Facebook’s by a large margin.

If Facebook were to make this change their Ad model could change to replicate something a little more similar to Google’s textual ads and actual drive some revenue which could possibly increasing the companies valuation. If not, their stock prices and eventually the company are in for a long and bumpy ride.

 

Here is an ultra brief recap. You need to monitor your brand. There are a plethora of tools (free tools) that allow you to proactively monitor yourself and your brand that make it so easy and critical that you cant afford not to.

“people are confused about the meaning of the word ‘branding’. Branding is not the logo, the brochure, or the email. Branding is the heart and soul of a business-and of the people who make up that business. Branding is what the company (or person) ‘is’.”

So what is your brand? That’s the main theme in this book, finding what your brand is and utilizing the wide range of tools available to ensure that you/your brand is taking advantage of what is available to you.

“There are three main reasons why all of us need to nurture our personal brands:
1. to add more value to our lives
2. to make more connections and build our personal network and community
3. to increase our business opportunities”

It’s also about recognizing that what you say and do on the Internet will affect you. If not today then tomorrow or at some point down the road. The long tail of the Internet has prove that content is king and everything is indexed by Google. So be smart about it.

The book is more geared towards business people or entrepreneurs who don’t know much about the Internet. I found myself reading the book and thinking to myself, yea, I.already know this.

For example, a lot of the principles he talks about are similar to what Seth Godin talks about in tribes….creating that strong community of followers who are passionate about what you do.

On a more positive side, he does tell.some interesting stories about his interactions with other Internet,marketing big wigs.

In the end, Mitch is trying to impress the idea that everyone is connected. Social media and the Internet allow you to do anything and promote yourself or your business to the masses with little or no costs involved.

“In this world of interconnectedness, the bigger question is , how are you going t spread your story, connect and add value to your life and the people whose lives you touch? How are you going to explore your network to grow your net worth? how are you going to add tremendous value to a brand, product, or service that can always be made cheaper and faster by some one else? how are you going to connect and stay connected?

Everyone is connected. Connect your business to everyone.”

So should you read this? Are you very familiar with digital marketing? If you are, I’d say pass. Partly because the book is a little dated (one of my favorite lines in the book was at the time he wrote this, Facebook was valued around $15 million….they were just valued recently for $100 billion) and partly because if you’ve read other book on the topic, some of this may seem a bit redundant. On the other hand, if you’re not familiar with this topic and even better, if you have a business that could benefit from some digital marketing. This would be a good course on what to do.

© 2012 David Starkweather Suffusion theme by Sayontan Sinha